Refund Policy

YEY does not take returns for a change of mind. We exchange size or fit on marked products, we replace damaged pieces, and we cancel before a parcel leaves the warehouse.

Exchange (size or fit)

On products that show an exchange line, you get one exchange within 5 days of delivery for size or fit. The piece should be unused, unwashed, and in the same condition, with tags on.

Not every product has exchange. If the product page does not say so, it is not offered.

Damaged or wrong item

If it arrives defective, damaged, or not what you ordered, we replace it until you receive the correct piece. Write to us with photos and the order number as soon as you open the box.

Cancel

You can cancel from your account until the order has left the warehouse. After pickup, cancel is closed. If you already paid online, we refund that amount, or you can keep it in Your drawer for a later order.

Refund timing

Online payments go back to the original method once the cancel or approved case is done. COD orders that never left do not need a refund. Bank and UPI timing is with the payment partner — usually a few working days.

What we do not do

No “buy, wear, send back”. No cash refund on a delivered COD for a change of mind. No exchange after the window, or on a used piece.

Email: connect@yey.co.in