FAQs
Do I need an account?
Yes. Guest checkout is off. Register with your name, email, and phone, then order.
How do I pay?
Online at checkout (UPI and cards when those methods are on), or cash on delivery where it is offered. COD is the full amount — no advance split.
Where do you ship?
India only, from New Delhi. Tracking shows on the order once the courier is assigned. See Shipping.
Can I cancel?
Yes, from the order page, until the parcel has left the warehouse. After pickup, cancel is closed.
Do you take returns?
No. Change of mind is not a return. Size or fit can be exchanged once, within 5 days, only on products that say so. Damaged or wrong pieces are replaced. Full note: Exchange & refund.
Are all products organic or handmade?
No. Organic is the candle line. The rest of the house is a small line, described as it is on each product page.